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Responsible Gaming

This Policy contains provisions applicable to the website of the company Novara Limitada, acting under the laws of the Autonomous Island of Anjouan, Union of Comoros and operating under License No. ALSI-152312006-FI3.

The Company ("We", "Us", "Our") is committed to endorsing responsible gaming practices and promoting a safe, fair, and enjoyable gaming environment for Our players. We recognize that for a small minority of individuals, gambling can cease to be entertainment and become a problem. This policy outlines Our general approach to responsible gaming.

We encourage all players to gamble responsibly and to be aware of their own gaming habits. This policy is intended to provide a framework for responsible gaming, and We encourage players to utilize available tools and resources.

Player Protection Principles

1. Prevention of Underage Gambling: We are committed to preventing individuals under the legal age of majority in their jurisdiction (typically 18 years or older, but may vary) from accessing Our gaming services. We will take general measures to verify age and reserve the right to request documentation and suspend accounts if underage activity is suspected.

2. Promoting Informed Choices: We believe in providing players with information to help them make informed decisions about their gaming. This includes:

  • Access to their transaction and gaming history, where feasible.
  • Information on the risks associated with gambling.
  • Clear and accessible rules for all games offered.

3. Tools for Responsible Gaming (General Principles): We support the principle that players should have access to tools that help them manage their gaming. Conceptually, these tools may include:

  • Self-Assessment: Players are encouraged to periodically assess their gambling habits using recognized self-assessment tools often provided by problem gambling support organizations.
  • Setting Limits: We advise players to consider setting personal limits on their deposits, wagers, or session times. Players should manage their gaming budget responsibly.
  • Cool-Off Periods: We support the idea of players having the option to take a short break from gaming if they feel the need.
  • Self-Exclusion: We acknowledge the importance of self-exclusion mechanisms where players can request to be excluded from accessing gaming services for a specified period or permanently. If a player requests self-exclusion, We will take reasonable steps to prevent them from accessing their account or opening new accounts, based on the information they provide to Us.

4. Information and Support: We encourage anyone who believes they, or someone they know, may have a gambling problem to seek help. Information and contact details for recognized problem gambling support organizations are available below:

  • GamCare (www.gamcare.org.uk)
  • Gamblers Anonymous (www.gamblersanonymous.org)
  • GambleAware (www.begambleaware.org)

Data Protection and Responsible Gaming

In line with general data protection principles, any personal data you provide to Us in the context of responsible gaming, such as a request for self-exclusion or information relating to setting limits (where such functionalities are conceptually supported), will be treated with confidentiality.

  • Purpose Limitation: Such data will be used primarily for the purpose of assisting you in managing your gaming activity or restricting your access to Our services as requested.
  • Data Security: We aim to take appropriate measures to protect such personal data from unauthorized access or disclosure.
  • Data Subject Rights (General Mention): You have general rights concerning your personal data, which may include the right to access, rectify, or request erasure of your data, subject to Our legal and operational requirements. For more details on how We handle personal data, please refer to Our Privacy Policy.

Awareness and Training

We understand the importance of Our personnel being aware of responsible gaming principles and being able to direct players to relevant information or support if approached.

Important Considerations & Disclaimer

It is the responsibility of the player to ensure they are complying with the laws of their own jurisdiction when accessing online gaming services.

We reserve the right to amend this policy at any time.