FAQ
Contents
Registration
Are the documents needed for registration?
I’ve just registered. Where is my bonus?
What are the main withdrawal conditions?
What languages are available at Slotier?
Account
My email address and/or phone number are confirmed, right?
Email address and/or phone number confirmation
How to change my registration email or phone number?
How can the Gaming Account be closed?
Bonuses
What is an online casino bonus or promotion?
Is it possible to receive a bonus for live casino games?
Where can I see my bonus and wagering amount?
Three mechanisms for meeting wagering requirements
General conditions that always end bonus wagering
General rules for wagering requirements
What do the terms in the bonus details mean?
Games
I can’t find a game, what’s the matter?
Which games can I play with bonus funds?
Why do I see different balances in games?
Verification
What is verification and why is it necessary?
When is verification mandatory?
How long does verification take?
How often verification is required?
Deposits and Withdrawals
What currencies are available at Slotier?
Which payment methods are available?
Can I use more than one payment method?
What are the minimum and maximum amounts for withdrawal?
What is the minimum and maximum amount I can deposit?
How long does it take to withdraw my winnings?
What makes deposits at our online casino safe?
REGISTRATION
How do I register at Slotier?
There are two ways to sign up at our online casino:
- Using your email address and mobile phone number — you will need to create a password;
- Or using your Google account.
Your nickname will be created automatically, and you can change it at any time.
When you make your first deposit, after choosing a payment method, you’ll be asked to provide your full name, residential address, and date of birth.
Once added, this information will appear in your Profile. Make sure it’s correct – it will be used automatically for future withdrawals.
How many accounts can I open?
You are allowed to create only one Gaming Account at Slotier online casino. Repeated registration, creation of a new additional account and multiple redemption of the bonus package are considered violations of the AML/CFT regulations and our Terms and Conditions.
See section 15 for more details.
Are the documents needed for registration?
Documents are not to be provided for registration. However, they are required during the verification process before submitting the first withdrawal request or after reaching the threshold of 10,000 USD (or at the exchange rate) on deposits made.
See more in section 14 of our T&Cs.
I’ve just registered. Where is my bonus?
Every new player receives 5 generous welcome bonus packages for registration and initial deposits. Altogether, that’s up to 500% in bonuses plus 500 free spins.
What are the main withdrawal conditions?
- Before submitting the withdrawal request for the first time, every User should complete the verification procedure.
- The maximum withdrawal time is 48 hours, but when the previous item is completed, the transfer is much faster. Especially since the payments are made 24/7 with no break on weekends and holidays.
- The minimum allowable amount for withdrawal is:
50 in the fiat currency chosen by the User at Slotier.
What languages are available at Slotier?
The Slotier online casino is multilingual and available in seven languages: English, French, Portuguese, Spanish, German, Turkish, and Dutch.
You can select your preferred language in the three-bar menu (the “hamburger” button), either at the header or footer of the homepage.
ACCOUNT
How can I log in?
Click on the ‘Log in’ button on the home page. Enter your email address/phone number and password you provided upon registration, or log in with your Google account.
I forgot my password
Click on the Password recovery button while logging in. Enter the email address or phone number you used to register.
After that, you will receive a link to reset your password or an SMS with a code to change it.
How can I change my password?
On the Settings tab in your Profile, enter your old password, then your new password and confirm it.
It is recommended that you change your password regularly to improve the security of your Gaming Account.
My email address and/or phone number are confirmed, right?
You can check this in your Profile under the Settings or Verification tab.
Email address and/or phone number confirmation
We will send confirmation codes to the email address and mobile phone number you provide during registration.
In order to confirm your email address and/or phone number at any time:
1. Enter your Profile (3 bar menu, hamburger button).
2. Choose the Settings or Verification tab.
3. Confirm your email address/phone number by receiving a confirmation code.
Please note: if you do not receive the confirmation code within a certain period of time, please check that you have entered your email address/phone number correctly.
Also check your Spam and Promotions folders, as the email may have been filtered there. If the issue persists, feel free to reach out to our support team.
How to change my registration email or phone number?
You can change your email address and/or the phone number you used to register and other account information only by contacting our support team (except your nickname and password).
How can the Gaming Account be closed?
You can close your Gaming Account at any time by emailing [email protected] from your registered address.
The casino may also close your account for T&C violations or other serious misuse.
In any case, we will return the funds from your Cash Balance, minus any commission, using a method of our choice.
BONUSES
What is an online casino bonus or promotion?
Promotions, tournaments, raffles, etc. are held at Slotier on a regular basis and feature special offers or incentives designed to attract players and encourage them to play.
Bonuses accompany the promotions and typically refer to any additional funds, spins, or other incentives given to players by the casino. There are Welcome bonuses, no deposit, reload, match, cash, and free spins.,br> In addition, cashback, VIP and loyalty bonuses depending on the level achieved by the User.
Is it possible to receive a bonus for live casino games?
Bonuses are usually provided for slots but at Slotier everything is possible! Active players who prefer live casino games may be awarded a bonus with no wagering requirements that can be used in games with live dealers.
What is a welcome bonus?
Slotier's Welcome Package offers you totally:
- 500% + 500 FS
This is the set of 2-in-1 bonus combos for five initial deposits. Each consists of a match deposit bonus + free spins on certain slots.
Each bonus package can be redeemed with a minimum deposit or higher within 14 days.
Find more details on our welcome bonus page https://slotier.com/promotions/welcome-pack.
Where can I see my bonus and wagering amount?
1. On the Bonuses page you can see:
- all the bonuses offered to you;
- a bonus that is ready to be used for placing bets first – marked as Active;
- other bonuses which are already activated – marked as In Queue.
2. In your Balance section (at the top of the home page) you can see:
- your active bonus;
- the remaining amount to meet the wagering requirements (wagering);
- the balance of Coins that can be used in the Bonus Shop;
- in the Details (i) all activated bonuses are displayed.
3. In the Cashier section (Deposit) you can see all the bonuses offered to you, but only when one of the payment methods is chosen.
How can I activate my bonus?
There are two ways:
1. When you have been provided with a bonus code – see more in the How do I activate bonus code section of these FAQs.
2. In case the bonus appears on the Bonuses/Promo page, you need just to click the Claim button. If there is a no deposit bonus, you will see it at once here in the Bonuses marked as Active or In Queue.
As for the deposit bonus, you need to activate it and make a deposit equal to or greater than the amount specified in the bonus details to redeem it.
How do I activate bonus code?
You can enter your bonus code at the bottom of the Bonuses page, in your Profile, or in the Cashier (Deposit) choosing method of payment first.
If you receive a bonus code on the online casino website, by email, or on social media and it’s clickable, simply tap or click it.
Wagering requirements
Your active bonus is subject to wagering requirements, which determine how many times you must wager the bonus amount and free spin winnings (if any) before they are transferred to your Cash Balance (subject to the max cashout) and become available for withdrawal upon request.
For example, with a 25x wagering requirement, you must wager:
25 x (bonus amount + free spin winnings (if any)).
The wagering requirements also include the max bet that counts towards meeting the requirements (usually C$/€ 5), and the time frame to complete them (e.g., 24 hours).
See more in section 6 of the Bonus Policy.
Three mechanisms for meeting wagering requirements
The applicable mechanism is specified in the details of each bonus.
Mechanism 1. Wagering requirements with Bonus Balance only.
The wagering process starts when your Cash Balance becomes insufficient for the bet you are placing.
Only bets placed from the Bonus Balance count toward meeting the wagering requirements.
The wagering process continues until:
- The Bonus Balance becomes insufficient for placing bets, or
- One of the general conditions ends it (see next clause 3. General Conditions that End Bonus Wagering).
Mechanism 2. Wagering requirements with both Cash Balance and Bonus Balance.
The wagering process starts with the first bets placed after the bonus has been redeemed or activated without a deposit, and/or after the free spins have been played.
From the start, bets are placed using the Cash Balance, and then from the Bonus Balance. However, in both cases, all winnings are credited to the Bonus Balance.
The wagering process continues until one of the general conditions ends it.
Until your Bonus Balance is fully depleted, you may make a new deposit and the wagering process will continue: your bets will be placed from your Cash Balance again, and all winnings will be credited to the Bonus Balance. However, once your Bonus Balance reaches zero, the wagering process will stop.
Mechanism 3. Wagering requirements with Cash Balance only.
The wagering process starts with the first bets placed after the bonus has been activated and/or the free spins have been played.
You can place bets using the Cash Balance only; all winnings are credited to the Bonus Balance.
When the funds in your Cash Balance become insufficient, you can top it up and continue the wagering process until one of the general conditions ends it.
General conditions that always end bonus wagering
- The wagering requirements have been met.
- The User cancels the bonus and / or free spins.
- The User submits a withdrawal request.
- The bonus has expired.
General rules for wagering requirements
1. Until you have funds in Cash Balance, you will place bets from it. Bonus funds can only be used after the Cash Balance gets zeroed.
2. From the very beginning of the bonus wagering, all winnings will be credited to your Bonus Balance and can’t be withdrawn until the wagering requirements have been met.
3. Only after wagering requirements have been met, your bonus funds left will be transferred to the Cash Balance as withdrawable funds, subject to the max cashout.
4. You can cancel your bonus and / or free spins at any time.
5. By doing so, as well as submitting a withdrawal request, you will forfeit all bonus funds you received, free spins winnings, and any winnings credited to your Bonus Balance.
What do the terms in the bonus details mean?
Minimum deposit required – the least deposit you need to make to receive a certain bonus. The larger deposit is also acceptable and welcome.
Bet (for free spins only) – the only bet allowed to use a particular set of free spins.
Max bonus (for match bonuses – percentage on deposit only): the maximum bonus funds you can receive, regardless of the size of your deposit.
Wagering requirements – the conditions you need to meet to make bonus funds eligible for withdrawal. See the dedicated clause above for more details.
Max cash out – the highest amount of winnings from bonus funds you can withdraw after meeting the wagering requirements.
What is the Bonus Shop?
It’s a dedicated section where you can purchase special bonus items using Coins only.
Coins are added to your Coins Balance by the casino when you make deposits, reach higher levels, play games, or achieve other milestones.
You can also buy additional Coins with your real Cash Balance directly in the Bonus Shop.
GAMES
How can I search for a game?
You can find the game you need in the Game Hall by using the search bar or applying filters.
I can’t find a game, what’s the matter?
Most likely, you applied filters and the game you’re looking for doesn’t match them. Try clearing the filters and search again.
Which games can I play with bonus funds?
Bonus funds can only be used on slot machines. This means that roulette, card games, crash, bingo, and other non-slot games do not accept bets with bonus funds. In addition, not all slot games are eligible for play with bonuses.
If you turn on the ‘For Bonuses’ toggle in the Filters section of the game hall, you will only see slots that accept bonus funds, and your searches will be limited to those games.
Why do I see different balances in games?
In bonus-eligible games, you see the total of your cash balance and active bonus balance. In other games in which bets with bonus funds are not accepted, only your cash balance is displayed.
VERIFICATION
What is verification and why is it necessary?
In accordance with AML/CFT regulations and requirements of the financial institutions that process payments, Slotier online casino must verify:
When is verification mandatory?
There are two cases when you are required to complete the verification process in full:
Before requesting a withdrawal for the first time.
When the total amount of your transactions reaches a threshold equivalent to $10,000.
Is verification secure?
It is completely secure as we use encryption technology to protect your information during transmission.
How can I pass verification?
1. Click the Verification tab at the bottom of your Profile.
2. Confirm your email address and phone number by receiving confirmation codes.
3. Choose the Documents tab and follow the prompts to verify your:
- Identity (provide your ID card, driving license, or passport);
- Residential address (using bank statements, or utility bill, correspondence from a central or local government authority, department or agency, a rental or lease agreement);
- Payment method ownership (bank statements, a screenshot from your online banking or wallet, or payment card images).
All submitted photos must be of good quality, sized 12 Mb max, png, jpg, pdf are acceptable.
How long does verification take?
We use a highly efficient and professional KYCAID third party tool for verification and so, the entire process takes no more than 30 minutes (including verification of documents by the KYC manager, if necessary).
How often verification is required?
Usually, you need to complete the verification (KYC) procedure only once – before making your first withdrawal request.
From time to time, the Company may request additional information in accordance with the Customer Due Diligence process.
DEPOSITS and WITHDRAWALS
What currencies are available at Slotier?
Slotier online casino uses such internal operating currencies as:
- Euro (EUR, €),
- Canadian dollar (CAD, C$).
You can also make a deposit or a withdrawal request using cryptocurrencies which will be displayed in your balance in EUR or CAD fiat currency.
There are seven cryptocurrencies available: BTC, ETH, USDTE, LTC, TRX, SOL, and USDTT.
Which payment means are available?
There are:
- Canadian payment system (Interac) (CAD);
- Online banking payment method Sofort (EUR);
- Sofort x Klarna (EUR);
- Google Pay - Mastercard (EUR, CAD);
- Visa / Mastercard (EUR, CAD);
- PaysafeCard (EUR);
- Neteller (EUR);
- Mifinity (EUR, CAD);
- MuchBetter (CAD);
- Neosurf (CAD);
- S€PA - EU Banking (EUR);
- Skrill (EUR);
- Rapid Transfer (EUR);
- Crypto (EUR, CAD);
- Bitcoin Lightning (EUR, CAD).
New payment methods are added on an ongoing basis.
Can I use more than one payment method?
You may use any available payment method you desire. But withdrawal is only possible with one of the payment methods you used to fund your gaming account.
What are the minimum and maximum amounts for withdrawal?
According to section 17 of the T&Cs, the minimum amount for withdrawal is:
- 50 CAD / EUR or another fiat currency accepted by the online casino.
The maximum amount limits are:
What is the minimum and maximum amount I can deposit?
The minimum amount of a single deposit at Slotier online casino is 20 CAD/EUR.
The casino does not limit the maximum amount of funding for a gaming account.
It can only be limited by the payment system.
How long does it take to withdraw my winnings?
We make every effort to ensure that the maximum withdrawal time does not exceed 48 hours.
In most cases, if you’ve completed the verification process and there is no suspicious activity on your account, withdrawals are processed much faster.
What makes deposits at our online casino safe?
We adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure the secure handling and protection of cardholder data during payment transactions.
Can I place bets on credit?
You can make deposits with your credit card. But according to clause 17.3 of the Terms & Conditions, Slotier does not provide credits to Users.
How can I get a refund?
In accordance with section 19 of the Terms & Conditions, refunds may be processed via the same payment methods used to fund the Gaming Account, and in the same currency only. In order to make the refund request, send to the [email protected] the required documents for verification of your:
- Identity;
- Payment method;
- Address.
See more in section 14 of the T&Cs.
